Returns & Exchanges
At Dr. Brandt Skincare, we want you to be completely satisfied with your professional-grade results; if you are not happy with your purchase, you may return it within 30 days for a full refund. Please note that only products purchased directly from our official website are eligible for return or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Pack Your Products
Securely pack the items in their original packaging, ensuring all lids are tightened to prevent leaking during transit, and attach the shipping label.
Receive Your Refund
Drop your package off at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing